Returns & Refund

Sometime things just don't work out.
We're here to help you return your product. Please select an option from below.

Return Policy

We accept returns on all unworn, undamaged products with original tags and packaging within 30 days of delivery.

Refund

1. Your refund will be promptly processed in 3-5 business days once the returned package arrives at our warehouse. Please note that the refund will be issued back to the original payment method.
2. Shipping costs are non-refundable.
3. All return shipping costs will be covered by the customer, unless there is a quality issue.
4. If a refund order includes a free gift, the gift must be returned along with the order. Please note that free gifts must be in good shape, unused, unworn.

Exchanges

Please note that currently we are unable to offer exchanges. However, you can always place a new order and initiate a return for the original item. We apologize for any inconvenience this may cause and thank you for your understanding.

Jewelry Bundles

Bundled products must be returned in full. Please note if you purchased a bundle, you must return all products in the bundle in order to receive a refund.

Flash Sale

Kindly be advised that any item labeled as a flash sale is non-returnable and non-exchangeable.

International Returns

Please allow up to 30 days for the refund to be processed on all international returns.

Need help?

If you have any questions, please feel free to contact us at contact@ootdy.com.