Frequently Asked Questions
We kindly suggest checking your spam folder, as confirmation emails occasionally end up there. Please note that there can be delays, and it might take up to 24 hours to receive an email confirmation about your purchase.
Tracking information on your order will become available 1-2 business days after it has been placed. You will receive an shipping confirmation email once your order has been shipped. Occasionally, shipping updates may end up in your spam folder. Please check your spam folder as well.
You can also track your order directly through our website from the Track my Order page. Simply enter the email address used to place your order and the order number. Depending on the shipping carrier, our website may redirect you to another page to review the most up-to-date tracking information.
Our team works hard to dispatch your order as quickly as possible, so we’re unable to guarantee cancellations or changes once it’s been dispatched. If you need to cancel your order or update your shipping address, please contact us at service@ootdy.com, and we’ll do our best to assist you within 24 hours.
We have a 30-day return policy, which means you have a maximum of 30 days from the date of delivery to the date you send them back to us for a refund.
Please note that each return will incur a fee of $20, covering the original shipping, return shipping, and examination. (Express Shipping will cost an extra $15.) This fee will be deducted from the total refund amount, unless the return is due to a quality issue.
To be eligible for a return or exchange:
1. Condition of Items: Eligible items must be in unworn, original condition, including original packaging and tags.
2. Bundled Products: Bundles need to be returned in full. Partial returns of bundled products will not qualify for a refund.
3. Discount Items: Discount items are not eligible for returns or exchanges.
4. Free Gifts: If the order eligible for a refund includes free gifts, these gifts must also be returned in new, unused, and unworn condition.
For more return information, please check our Return Policy.
We sincerely apologize for the inconvenience. Our team strives to process orders efficiently and accurately, but occasionally issues may arise. If you have received a damaged or defective product, incorrect item, or if any items are missing from your order, please contact us at service@ootdy.com. We will address the matter promptly and ensure you receive the assistance you need.
We accept credit cards, debit cards, Apple Pay, Afterpay, and PayPal.
